Much has been written praising the value of neighborhood listservs and social networking sites. Keith Hampton, Barry Wellman, Randal Pinkett, Andrea Kavenaugh and others have demonstrated through various studies that such platforms increase the interaction between the residents and thus increase the stock of social capital of the neighborhood. While these studies are important, they all leave out detailed analysis of the socio-technical characteristics that describe how these platforms support and facilitate relationships and knowledge sharing. With a growing number of neighborhood social networking sites and listservs, the need to include forms of socio-technical inquiry is greater than ever. If our focus looks primarily at the outcomes of these artifacts and not at the details of how the platforms are used and managed, we run the risk of fetishizing them and in turn missing important characteristics that relate to the success and failure in their implementation, management, and use.
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